Returns & Exchanges
At ROCKBROS, we are committed to your satisfaction and offer a 30-day hassle-free return policy for all our cycling and sports gear. If your equipment isn't the perfect fit for your ride, we are here to help with a straightforward exchange or refund process.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Ensure the items are in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Ship the Gear
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Processing and Refund
Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing